Frequently Asked Questions
Reach out to Messenger Clothing Company at 785.823.7752 or sales@messengerclothing.com, Monday–Friday, 9 a.m.–5 p.m.
Orders will be delivered to Rhonda Smith approximately 3 weeks after the store closes on September 30th.
Contact Messenger Clothing Company at 785.823.7752 or sales@messengerclothing.com as soon as possible, and they’ll help you make any needed changes.
If you have questions about sizing before placing your order, contact Messenger Clothing Company at 785.823.7752 or sales@messengerclothing.com and they can help you choose the right fit.
To provide a quote for your project we will need to know the garment type, ideas for your artwork, and type of decoration desired!
Reach out to us by phone, email, or our contact form! Our knowledgeable team is eager to assist with your project.
Custom Decorated Apparel, Promos & Signs:
We are unable to offer refunds or returns on custom-decorated products. Consequently, we encourage our customers to carefully review their designs and order details before finalizing. Our commitment to this policy ensures that we can maintain the highest standards of quality and service in delivering your custom apparel.
Retail Store:
Items purchased in our retail store may be returned or exchanged within 30 days of purchase if they are unworn and still have tags attached. Refunds will be applied to the original method of payment.
We accept a variety of payment methods, including cash, checks, Visa, MasterCard, and Discover.
Not a problem! Send us your tax exemption documentation during the quote approval process and we will keep it on file for current and future projects.
Once we receive your design ideas, our graphic designer will create the initial mockup within two business days. If changes are required, 1-2 art revisions are included with our service. Multiple revisions or changing direction/design may result in additional fees.
Our standard turnaround is 2-3 weeks from an approved order. Need it sooner?? Just ask, and we will see what we can do!
Yes! We have a team of talented artists that can bring your ideas to life! Please give us a description, rough drawing, or idea image and we will create a mock-up for you to review.
If you already have artwork prepared, we can recreate the best results with vector art. Preferred file formats include AI source files or vector PDFs. Please send us your files—we’re eager to review them and collaborate with you!
Minimum order quantities vary by decoration method. As a guideline, our orders start at a minimum of 6 pieces for embroidered decoration and 15 pieces for heat-applied decorations. Please contact us for a custom quote based on your unique needs!
We provide a variety of premium decoration services including screen printing, heat application, and embroidery for apparel, signs, and promotional items.